Returns and Exchanges:
IT IS OUR WISH FOR YOU TO BE SATISFIED. OUR PRODUCTS ARE BUILT TO LAST FOR YEARS TO COME.
Does Calder Blake accept returns & exchanges?
We gladly accept returns on all items purchased at full price in new condition with the original tags attached for full refund, exchange or store credit. If you’d like to order something else, go ahead and place a new order.
Please contact email@example.com within 7 days of receiving your order and provide a brief reason for your request. We will reply with an RA#. You will be responsible for return shipping via DHL, FEDEX, UPS or USPS.
For any returned or exchanged items, we do not refund the original cost of shipping.
Tracking is highly recommended as we are not responsible for any undelivered or lost packages. Please note that original shipping is non-refundable. Returns must be postmarked within 14 days of delivery.
If you receive a damaged or incorrect item, notify us by emailing firstname.lastname@example.org within 3 days of delivery.
PLEASE ALLOW EXTRA TIME AND PATIENCE DURING THIS PANDEMIC. IF YOU EMAIL WITHIN THE THREE DAYS, WE WILL HONOR AND PROCESS YOUR EXCHANGE AS SOON AS WE ARE ABLE, EVEN IF THIS IS PAST THE THREE DAYS. YOU DO NOT NEED TO WORRY, WE WILL GET TO YOUR INQUIRY.
Merchandise must be returned in new/unused condition and original packaging must be intact and in sellable condition. We do not accept returns if there is extensive damage to the packaging and all labels/ tags must be attached and in originally shipped order.
You can exchange your items for a different size or color, subject to availability If you would like to exchange your items for a different style, please return your items and we will email you a Store Code to order the size/ color you prefer.
Return/Exchange requests that do not meet our policies may only be accepted at our discretion.
Store credit is issued as a digital gift code at the refunded amount minus the cost of shipping. You can apply your gift card to orders placed at calderblake.com until the remaining balance is zero.
Does Calder Blake returns & exchanges on international orders?
Currently this service is only available for customers located in the USA.
If you are outside the USA and looking to return an item, please contact email@example.com for assistance.
How long will it take to process my return?
Refunds are processed within 1 week of the return being delivered. You will receive a confirmation by email when your exchange/ refunds are processed.
Calder Blake is not responsible for returned packages due to the customer’s failure to accept delivery. If it is returned to Calder Blake we will contact when we receive the package back and send a paypal request for cost to re-shipment of the item. Package will be reshipped when payment is confirmed for return shipping.
What items are non-refundable?
ALL ITEMS ON SALE ARE FINAL SALE – Cannot be returned or exchanged. Perfumes, Candles, Pens, Vintage Books, Incense sets and artwork are FINAL SALE – Cannot be returned or exchanged.
Free gifts or promotional items with retail value.
Calder Blake gladly honors a one-time price adjustment on full-price merchandise within 7 days of the purchase date. The difference will be offered as store credit. Items not purchased at full price are ineligible for price adjustments. Price adjustments do not apply to limited-time promotions. We are unable to offer price adjustments on items that were discounted for any reason at the time of purchase.
Failed Deliveries & Returned Packages
In the case that USPS is unable to deliver a package due to an incorrect address entered by the customer, the customer's refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Calder online is not responsible for payment of return shipping costs levied by the courier. Similarly, Calder online is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
If 5 or more items are returned from the same order the customer will be charged a 20% restocking fee.