We gladly accept returns on all full priced unworn goods within 7 days of receiving your order, for refund, store credit or exchange only. Items must be unworn, unwashed and returned with original tags and packaging intact. Shoes will only be accepted if returned unworn and in their original, undamaged box. Undergarments, swimwear, or sale items, including those purchased with a discount code, are considered final sale. Credits and exchanges are considered final.
When returning or exchanging, customers are responsible for all shipping costs. Shipping costs from the original order are not refunded or included in store credit. If you received free shipping on original order, the shipping fee will be deducted from store credit or exchange. We are currently a small business and, as we grow we, hope to revisit this policy with more flexibility.
We do not offer returns on international orders.
Internet returns may also be made in person to Calder Blake within 7 days of receiving order date during our normal business hours. We will issue you a refund, a store credit or you may exchange your item for something new.
MAKE A RETURN
To make a return for store credit or an exchange, you will need a Return Merchandise Authorization number.
Please email us at firstname.lastname@example.org and include your order number and the item(s) you are returning in the body of your message. We'll reply with your RMA#, which must be included in the address field on your package to ensure proper tracking and handling of goods. Do not return any goods until you have received an RMA#.
Please ship via Certified US Mail, UPS or FedEx to:
3714 BARRY AVE
LOS ANGELES, CA 90066
Upon receipt of the shipment, calderblake.com will contact you by email to confirm store credit or exchange. Please reference your RMA number when calling or emailing to check the status of your return.
PROCESSING YOUR RETURN
We will process your return as quickly as possible. Please allow up to 3 business days for a store credit code. A notification email will be sent after the return is processed. You will have 30 days to redeem your store credit.
We reserve the right to refuse any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back at your expense and store credit or exchange will not be granted.